Get the Support You Need
Whether you're seeking quick answers in our FAQ, in-depth guidance in our Help Center, or personalized support through our contact form, we're here to ensure your experience with Photo Portal is smooth and successful.
FAQ - Frequently asked questions
The Photo Portal is designed for photographers, designers, digital artists, and businesses seeking to digitize their services, enabling online galleries and orders to enhance revenue. It offers marketing automation tools and specialized workflows for photographers, boosting productivity. Additionally, it serves as a storage and sharing platform to collect feedback from clients. The platform accommodates a wide range of use cases.
Our tool is ideal for studio photography, portraits, weddings, family, baby, illustration, landscape, travel, and more. We offer specific workflows, such as photo jobs and QR code galleries, to automate picture sorting for volume photography jobs like preschool and school photography, sports, events, and concerts.
Yes, you can secure gallery access in three ways: requiring user registration and login, protecting galleries with a password, or sharing a direct link with a specific code for user-exclusive access.
In the settlements section, you’ll see detailed monthly order, revenue, and profit summaries. Mid-month, we generate a settlement invoice reflecting your profit, which is automatically transferred to your chosen payout method, be it a bank account or PayPal.
We handle billing, including invoice customization with your logo, and manage payment processing to eliminate fees for you. Invoices are automatically sent to the end customer with shipping confirmation.
Yes, we support file downloads in various resolutions, bundled in product sets or as a complete gallery download package.
Shipping times vary, usually around one week in most countries, with specific details per country available on our website. Normally, the end customer covers shipping costs, but Saal Prio customers and their clients enjoy free shipping for orders exceeding £20.
If you have an account in the EU and wish to deliver to countries outside the EU, such as the USA, UK, or Switzerland, you will need to create an account on the relevant site. Additionally, you must have a billing address in that country to create an account and ship your orders there.
If you are outside the EU, you can only ship to countries where you have an account.
Yes, using the Photo Portal technology incurs no fees, and we offer a free-tier plan for cloud storage. Costs are incurred only when end customers order photo products. However, you retain the profit you set, without any commission fees.
No, we won't delete your data as long as you maintain an active plan with us, similar to other cloud storage solutions on the market.
Your data is encrypted and stored securely in Germany, in compliance with European law. We provide a data processing agreement detailing our personal data handling procedures and the security measures we employ to ensure data protection.
We have a specialized team that handles all inquiries related to the Photo Portal. For fast assistance, please contact us via email or hotline. We will then forward your issue to the appropriate department or contact person.
If you have specific questions or would like to schedule a demo call for the Photo Portal,simply click on the following link: Book a Demo Call
Help centre: Instructions & tips for all features
In the Help Centre you will find comprehensive instructions and practical tips on all our features. Whether you're new or experienced, our detailed step-by-step instructions will help you every step of the way.
Get 35% off as a Professional
Sign up for a professional account and receive a 35% discount off Saal Digital's list price for all photo product sales made through your galleries. No fees, no expiration, and automatic discount application upon signup.