Troubleshooting in the Saal Photo Portal

Occasionally you may experience problems with Photo Portal or receive an error message. In such cases, we have created a step-by-step troubleshooting guide to help you try to solve the problem. These instructions will guide you through the process of identifying possible difficulties and finding suitable solutions.

Gallery registration email was not sent

Please check your email history to see if the email was sent correctly. This is where you can see all the emails that have been sent to your customers using an email workflow.
If the email is listed in the email history, please check the following points with your end customer:

• Spam filter: Emails can be blocked or marked as spam by filters on the sender’s or recipient’s mail servers. It should be checked whether the e-mail has ended up in the spam filter.
• Undeliverable emails: Emails may be returned if the recipient’s address is incorrect, their mailbox is full or their mail server is not accepting messages. Check whether the email address is correct.

If the email appears in the history and you’ve checked the above points, but the email has not been received, please contact customer support.

Still having problems?

If you still continue to encounter problems, we are here to assist you. Please reach out to our customer care team and provide the following information:

• Describe the steps you took leading up to the appearance of the error message. This will help us understand the context of the issue.
• Send us a screenshot of the problem you are experiencing.

By providing this information to our customer support team using the form provided, we will be better able to investigate the issue and provide you with the necessary assistance.